Application Management Services
Business, technical and system needs expertly handled onshore      ACCESS HELP DESK

MindWorks Application Management Services (AMS) will help you stabilize your SAP environment and better align your support strategy with your business strategy, giving you the system flexibility to achieve your business vision. The MindWorks Global Solutions Center offers best in class SAP resources to handle all of your technical and functional needs, and relies on MindWorks proprietary ASSURE methodology.

Application Management Services Datasheet (partial) .

• People – MindWorks’ certified, proven technical and functional resources will expedite your SAP requirements whether you need help desk support for a break-fix issue, application management or specialized consulting.

• Process – Our proven and tested process ensures you’ll get exactly the support you need, when you need it, backed by rigorous quality control. Our proven Assure methodology has been refined over years of client engagements.

• Support – MindWorks comprehensive support offerings cover all versions of SAP R/3 up to the latest ECC, and will continue to grow with new releases from SAP. Application hosting in partnership with IBM is available, if desired.

Total Coverage of All Post-Go-Live Areas - ensure the stability and reliability of your SAP solution

Day to Day Operational Support
• Help Desk & Call Center – Three levels of support
• System Monitoring - Proactive application monitoring and optimization
• Production Support – Enhancements, reports, minor projects and more
• Application Enhancement – Assuring continuous business improvement
• Technical Expertise – ABAP, interface development, backups and more
• Basis Support – System administration, transport management, and more
• Parallel Development – Fulfilling the needs of ongoing and simultaneous projects
• Disaster Recovery Planning and Execution
• SAP Security Management - Manage user accounts, assignments, and audit requests
• Service Level Agreements – Clearly defined and guaranteed

Strategic and Functional Support
• Long Range Support Planning
• Project and Service Level Management
• Client/consultant Resource Allocation
• Trend Analysis of Support Activity
• Application Configuration and Integration

MindWorks Application Management Services is a fully onshore plan. All resources are based in the U.S., which means you'll avoid the hassle of international time-zone differences, experience rapid communications, and benefit from quicker issue resolution.