Application Management Services
Business, technical and system needs expertly handled onshore

MindWorks Application Management Services (AMS) can help you stabilize your SAP environment and better align your support strategy with your business strategy, giving you the system flexibility to achieve your business vision. The MindWorks Global Solutions Center offers best in class SAP resources to handle all of your technical and functional needs.

• People – MindWorks’ certified, bench-tested technical and functional resources will expedite your SAP requirements whether you need a production fix, help desk support, application management or functional consulting.

• Process – Our proven and tested process ensures you’ll get exactly the product you need, when you need it, backed by rigorous quality control. Our proven Assure methodology has been refined over years of client engagements.

• Support – MindWorks comprehensive support offerings cover all versions of SAP R/3 up to the latest ECC, and will continue to grow with new releases from SAP. Application hosting in partnership with IBM is available, if desired.

Total Coverage of All Post-Go-Live Areas
Ensure the stability and reliability of your SAP solution

Operational Support – day-to-day operations
• Help Desk & Call Center – three levels of support
• System Management - proactive application monitoring and optimization
• Production Support – enhancements, reports, minor projects and more
• Application Enhancement – assuring continuous business improvement
• Technical Expertise – ABAP, interface development, backups and more
• Basis Support – system architecture/management and transport management using proprietary utility, SelectRefresh for SAP, and more
• Parallel Development – fulfilling the data needs of ongoing projects
• Disaster Recovery Planning and Execution
• SAP Security Management
• Service Level Agreements – clearly defined and guaranteed

Strategic and Functional Support
• Long Range Support Planning
• Project and Service Management
• Application Integration
• Client/consultant Resource Allocation
• Trend Analysis of Support Activity
• Application Configuration and Integration